1. Acceptance of terms
By opening a Visit Vanta account, deploying our software, or using a Visit Vanta-powered check-in at a partner venue, you agree to these terms. If you don't agree, don't use the product. Simple.
2. The service
Visit Vanta provides a hospitality intelligence platform: check-in surfaces (kiosk, QR, mobile), guest memory, recognition, brand-native theming, and quiet follow-up messaging. We ship the product, we operate the infrastructure, and we support you when it matters.
3. Accounts & access
Business accounts are opened by an authorized representative. You are responsible for keeping credentials secure and for the actions of anyone using your account. If you suspect unauthorized access, contact us within 24 hours at security@visitvanta.com.
4. Acceptable use
- Don't use Visit Vanta to check in guests without their knowing consent. Ever.
- Don't attempt to identify individuals via facial or biometric methods layered on top of our system.
- Don't use our follow-up messaging to send unsolicited marketing. Follow-ups have a purpose.
- Don't reverse-engineer, resell, or sublicense the platform without a written partnership agreement.
Violations of these rules may result in immediate suspension of your account. Repeated violations end the relationship.
5. Guest data ownership
The guest data collected at your check-in surfaces belongs to you, the business. Visit Vanta processes it on your behalf as your data processor under the applicable laws. See the Privacy Policy for the specifics.
6. Fees & billing
Pricing is per-location, billed monthly or annually. Prices are quoted at signing and honored for the term. Late payments incur a 1.5%/month interest charge (or the maximum allowed by law, whichever is lower). We'll always email before charging, and we always issue proper invoices.
7. Termination
Either side can end this agreement with 30 days' written notice. On termination we export your guest data to you in a standard format and delete it from our systems within 30 days. Fees paid are non-refundable except in the event of a material, uncured breach by us.
8. Uptime & support
We target 99.9% monthly uptime for the platform. If we miss that in any month, you're entitled to a pro-rata service credit. Support is provided during standard business hours; we operate a 24/7 on-call rotation for critical outages affecting check-in surfaces.
9. Warranties & disclaimers
We warrant that we'll operate the service with reasonable care and skill and in a manner consistent with industry standards. Beyond that, the service is provided "as is." We do not warrant that the service will be error-free or uninterrupted, or that the product will meet every specific need of every business.
10. Limitation of liability
To the maximum extent permitted by law, our aggregate liability under these terms is capped at the fees paid to us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages — including lost profits or lost revenue.
11. Confidentiality
Each side agrees to keep the other's confidential information confidential, and to use it only to perform this agreement. Guest data is always confidential.
12. Governing law & disputes
These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts of San Francisco County, California — with an initial 30-day good-faith negotiation window.
13. Changes to the terms
We'll notify Portal admins by email at least 30 days before any material change takes effect. Continued use of the service after the effective date constitutes acceptance of the revised terms.
14. Contact
Contracts, legal notices: legal@visitvanta.com
General: info@visitvanta.com · +1 (551) 222 9609